TERMS AND CONDITIONS
I. GENERAL PROVISIONS
§1.
These Terms and Conditions define the rules related to the provision of services in the field of the sale of digital services, which constitute an original training program prepared by Dorota Salus Usługi Reklamowo-Tłumaczeniowe, ul. Al. Kościuszki 128/81, 90-451 Łódź , NIP 6571779617.
§2.
The following definitions are introduced in these Terms and Conditions:
CLIENT – (1) a natural person having full legal capacity, and in cases provided for by generally applicable provisions also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller; (2) a legal person; (3) an organizational unit to which the law grants legal capacity;
CIVIL CODE – the Act of 23 April 1964, Civil Code (Journal of Laws of 2023, item 1610, as amended);
TERMS AND CONDITIONS – these Terms and Conditions;
SELLER – Dorota Salus Usługi Reklamowo-Tłumaczeniowe, ul. Al. Kościuszki 128/81, 90-451 Łódź , NIP 6571779617, entered into the Central Registration and Information on Business Activity;
SERVICE – the website placed at the address: dorotasalus.elms.pl
§3.
These Terms and Conditions regulate the rules and conditions related to the purchase of services offered on the Service.
Use of the Service is equivalent to acceptance of these Terms and Conditions.
II. CONDITIONS OF USING THE SERVICE
§4.
The technical conditions for using the Service are important for its proper functioning, appearance in the web browser used by the Client, and for the security of transmitted data.
For proper use of the Service it is required:
a) to have access to the network (Internet connection),
b) to use a web browser (Chrome, Firefox or Opera, Safari, Edge or Internet Explorer),
c) to enable cookies in the browser.
III. OFFER
§5.
The following products are offered through the Service: training and online courses.
Unless mandatory provisions of law provide otherwise, in no case shall the Seller be liable for any damage to persons or property, including lost profits, indirect or consequential damages arising from the use of the Service, in particular the Seller shall not be liable for:
decisions or actions taken by the Client on the basis of data contained in these Terms and Conditions;
any legal, factual or financial operations, actions or omissions undertaken on the basis of the purchase of the Service from the Seller;
actions or omissions of third parties, for which the Seller is not responsible;
events caused by the Client or third parties;
The Seller makes due efforts to ensure that the Client achieves their goals and assumptions related to the Service, however, the multiplicity of factors influencing the effects of using the Service does not guarantee results.
The effects of using the Services may differ for each Client.
IV. FORM OF PAYMENT
§6.
The Seller enables the use of various payment methods for the purchased item. The list of currently accepted payment methods:
https://bluemedia.pl/
(Blue Media S.A. with its registered office in Sopot (81-718), ul. Powstańców Warszawy 6, KRS 0000320590, NIP 5851351185, REGON 191781561)
https://hotpay.pl/
(ePłatności sp. z o.o. sp. komandytowa with its registered office in Andrychów (34-120), ul. 27 Stycznia 9, KRS 0000655383, NIP 5512627897, REGON 366165170 and HotPay B2B sp. z o.o. with its registered office in Andrychów (34-120), ul. 27 Stycznia 9, KRS 0000873149, NIP 5512647167, REGON 387677754)
https://paybylink.pl/
(Systemy Płatnicze Robert Paszkowski, ul. Jana Pawła II 22, 00-133 Warsaw, NIP 1182105129)
https://stripe.com/
(Stripe, Stripe Inc. 510 Townsend Street, San Francisco, CA 94103, USA)
https://tpay.com/
(Krajowy Integrator Płatności S.A., ul. Św. Marcin 73/6, 61-808 Poznań, NIP 7773061579, REGON 300878437, KRS 0000412357)
https://www.dotpay.pl/
(PayPro SA, ul. Kanclerska 15, 60-327 Poznań, KRS 0000347935, NIP 7792369887, REGON 301345068)
https://www.przelewy24.pl/
(PayPro SA, ul. Kanclerska 15, 60-327 Poznań, KRS 0000347935, NIP 7792369887, REGON 301345068)
https://www.paynow.pl/
https://www.paypal.com/
(PayPal (Europe) S.à r.l. et Cie, S.C.A., registered in R.C.S. Luxembourg, no. B 118 349, official headquarters in Luxembourg, L-2449)
https://www.payu.pl/
(PAYU S.A., ul. Grunwaldzka 186, 60-166 Poznań, KRS 0000274399, NIP 7792308495, REGON 30052344400000)
To receive a VAT invoice for the provided service, the Client should inform the Seller of the wish to obtain one and provide the data necessary for issuing the VAT invoice.
The Seller issues accounting documents for payments made in accordance with the applicable provisions of Polish law.
The subject of the agreement is executed immediately after its purchase.
V. RECURRING PAYMENTS
The Seller may provide that access to part of the Services will be subject to recurring monthly payments.
Purchase of the Service and payment by recurring payment is equivalent to giving consent to charge the Client’s card by recurring payments.
Consent to recurring payments may be withdrawn at any time and at the Client’s request. Cancellation of recurring payments may be made through the button – submission of a declaration of resignation from recurring payments in the appropriate tab of the Client’s account. In the case of resignation, the service will be cancelled from the day following the last day of the current settlement period.
Services, in accordance with the offer, contain information about the monthly fee and the period for which the Client, by concluding the agreement and paying by recurring payment, gave consent for monthly charges by the Payment Operator (PayU S.A.) from the payment card of the amount corresponding to the value of the given Service.
Service descriptions contain the exact duration of recurring payments and the prices of the Service.
In case of refusal of authorization and cancellation of payment for a card previously registered, PayU will retry the charge on the next day. Further attempts will be made once per day for a period not exceeding 31 days. During this time the Seller will take steps to resolve with the Client the issues with charging the card.
In the case of recurring payments, the first payment is made at the time of purchase of the Service in the Service. The next payment is collected via PayU in the second month of the Service. Subsequent payments are collected monthly.
Recurring payment expires automatically:
a) at the end of the period of the purchased Service indicated by the Client,
b) at the end of the purchased Service i.e. the time for which the availability of the Course by the Seller was planned,
c) at the time of receipt of a declaration of lack of consent to charge the Client’s card by recurring payments,
d) in case of refusal of authorization and cancellation of payment for a card previously registered, leading to before the settlement of the next period of recurring payments.
VI. WITHDRAWAL FROM THE AGREEMENT
§7.
The Client has the right to withdraw from the agreement within 14 (fourteen) days from its conclusion, without giving a reason.
To meet the deadline for withdrawal it is sufficient to send a statement of withdrawal before the deadline to the email address: translation@dorotasalus.pl
Withdrawal from the agreement takes place by making a statement. The statement may be made in any form, e.g. by a written statement sent to the Seller’s address indicated in §1 or electronically via the contact form on the Service’s website.
The Seller immediately, no later than within 14 days from the date of receipt of the statement of withdrawal, will refund to the Client all payments made by him excluding the costs of return shipping.
The refund will be made using the same method of payment as used by the Client. If the chosen payment method is difficult or impossible, the Seller will contact the Client to agree on another method of refund, which will not involve any costs for the Client.
The Client may consent to the performance of the sales agreement before the expiry of 14 days from the conclusion of the agreement by declaring that he has been informed of the loss of the right of withdrawal in accordance with consumer law.
The right of withdrawal from the Sales Agreement by a Client being a Consumer within the meaning of the Consumer Rights Act, in relation to the contract for the supply of digital content not recorded on a tangible medium, pursuant to Art. 38 pt. 13 of the Consumer Rights Act does not apply to the Consumer, if the performance began with the Consumer’s express consent before the expiry of the deadline for withdrawal and after being informed by the entrepreneur of the loss of the right of withdrawal.
VII. COMPLAINTS
§8.
Complaints may be submitted via the dedicated email address: translation@dorotasalus.pl
A complaint should contain at least:
a) identification of the Client submitting the complaint (email, data enabling identification in the Service),
b) indication of the circumstances forming the basis of the complaint,
c) indication of the expected method of handling the matter.
The Seller reviews the complaint within 14 (fourteen) days from the date of receipt of the complaint. If the complaint does not contain the data indicated in para. 2 above or additional data are necessary to review the complaint, the Seller will ask the Client no later than within 5 (five) days from the date of submission to supplement it.
The Seller provides a response regarding the method of handling the complaint to the Client’s email address or another electronic address provided in the complaint.
VIII. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
§9.
Detailed information regarding the possibility for the Client being a consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available in the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Offices, and at the following addresses of the Office of Competition and Consumer Protection:
• http://www.uokik.gov.pl/spory_konsumenckie.php
;
• http://www.uokik.gov.pl/sprawy_indywidualne.php
• http://www.uokik.gov.pl/wazne_adresy.php
.
The Client being a consumer is entitled to:
a) apply to the permanent consumer arbitration court, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to resolve a dispute arising from the concluded Agreement.
b) apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for amicable resolution of the dispute between the Client and the Seller. Information about the rules and procedure of mediation conducted by the provincial inspector of the Trade Inspection is available in the offices and on the websites of the respective Provincial Trade Inspection Offices;
c) obtain free assistance in resolving the dispute between the Client and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumers Association). Advice is provided by the Consumer Federation at the free consumer helpline 800 007 707 and by the Polish Consumers Association at the email address porady@dlakonsumentow.pl
.
At the address http://ec.europa.eu/consumers/odr
there is an online dispute resolution platform between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or service contract.
IX. GOVERNING LAW
§10.
The agreement between the Seller and the Client is subject to Polish law and will be interpreted in accordance with it.
The competent courts for all claims arising from the agreement concluded between the Client and the Seller, as well as for any matters relating to claims in tort or unjust enrichment that may arise in connection with the conclusion, performance or termination of such an agreement, are Polish courts.
X. FINAL PROVISIONS
§11.
Changes to the Terms and Conditions will be published on the Service in the form of information about the introduced changes and a unified text of the Terms and Conditions.
Changes to the Terms and Conditions come into force on the date indicated by the Seller, but not earlier than 14 days from the date of publication of the information about the changes and the provision of the unified text of the amended Terms and Conditions.
Each time, use of the Service requires reading the current version of the Terms and Conditions and its acceptance.
§12.
The current version of the Terms and Conditions is published on the Seller’s website and, without additional fees, may be delivered at any Client’s request electronically to the indicated email address.
The provisions of these Terms and Conditions are valid from 30.09.2025.